First-time ticket
buyers into loyal
cinema fans
When the hits can’t deliver, loyalty can.
Cinemas today compete not just for attention, but for habits. NeoDay gives you the tools to build deeper loyalty, turning one-time visits into recurring experiences.
With gamified moments like Shake & Win, targeted Food & Beverage challenges, and milestone rewards tailored to each guest’s journey, NeoDay nudges movie fans to spend more, explore more, and come back more often. Whether it’s unlocking a new tier, upgrading their seat, or scanning a poster across town, every interaction becomes part of a connected experience. Before, during, and after the credits roll.
They watch more, spend more,
come back for more...
Fill more seats, more often
NeoDay turns visits into habits. With personalized challenges and milestone rewards, each trip to the cinema feels purposeful, making customers more likely to return.
Maximize spend per guest
Boost high-margin sales by encouraging repeat food & beverage purchases. Timed challenges and smart geo-suggestions nudge guests to buy more.
Keep members active between visits
Keep your brand top of mind with interactive challenges, quizzes, and reward calendars. Give customers a reason to stay in the app and surprise them with moments of delight.
A Customer Journey
After buying their first ticket, the customer receives a smart promotion, like a digital coupon or Shake & Win moment, that encourages them to download the app and join the loyalty program. This turns their initial visit into the start of an ongoing connection.
Once in the app, customers are encouraged to increase their basket size through relevant, rewarding offers. Challenges like completing a classic combo, trying a new product, or earning bonuses for F&B purchases make upsells worth it for the customer. These smart nudges and branded punch cards turn small upgrades into habits customers enjoy.
After purchasing their first ticket, the customer receives a physical coupon or promo card with an incentive to download the app and join the loyalty program. It bridges their offline visit with an ongoing digital relationship.
Once in the app, customers are encouraged to increase their basket size through relevant, rewarding offers. Challenges like completing a classic combo, trying a new product, or earning bonuses for F&B purchases make upsells worth it for the customer. These smart nudges and branded punch cards turn small upgrades into habits customers enjoy.
Once you have more customer data, you can use each guest’s visit history to trigger smart, personalised challenges. This might mean offering a milestone they’re likely to complete for bonus points or inviting them to continue a themed movie streak they enjoy. These tailored incentives motivate return visits and build long-term engagement.
As members return to the cinema and use your app, they unlock new milestones and fun surprise-and-delight moments. They can Shake and Win rewards for treats like popcorn, or access exclusive perks such as an IMAX upgrade. This keeps the experience fresh, rewarding, and encourages them to build lasting habits with your cinema.
With segmented outreach you can re-engage inactive users and bring members back with campaigns that offer more than just discounts. Think access to premieres, or next-gen cinema experiences. You can also run local campaigns to address location-specific needs. The result is personalised offers that feel special, not salesy, and help you reconnect with your audience in a meaningful way.
See NeoDay in your
own look & feel
Frequently asked questions
These are the most commonly asked questions about NeoDay.
Can’t find what you’re looking for? Chat to our friendly team!
NeoDay is designed for rapid deployment. Thanks to its modular architecture, pre-configured mechanics (like points, tiers, and digital coupons), and flexible integrations with CRM, POS, and e-commerce systems, you can go live in just 10 weeks, not months. Whether you’re starting from scratch or migrating from another provider, NeoDay’s streamlined onboarding and campaign builder tools accelerate setup while keeping your team in control.
NeoDay offers a high level of personalization out-of-the-box. You can fully customize visual elements, tiered rewards, loyalty cards, and interactive campaign mechanics to reflect your brand identity. From configuring how points are earned and redeemed, to creating branded gamification experiences like Spin the Wheel or Scratch Cards, NeoDay ensures every touchpoint can be adapted to your tone, audience, and goals.
Additionally, NeoD.ai provides AI-powered personalization, helping you serve the next-best offer or experience based on real-time customer behavior.
NeoDay is built to be powerful, even for teams of one. Its intuitive back-office gives you full control to launch, manage, and optimize campaigns without requiring a large team or technical expertise. Whether you’re setting up a tiered program, configuring gamified promotions, or tracking campaign results, it’s all streamlined so one person can do the work of many.
And you’re never on your own, our dedicated Customer Success Management (CSM) team is here to support you with onboarding, strategic advice, and hands-on guidance whenever needed. You get the flexibility to run your program independently, with expert backup whenever you want it.
NeoDay is ISO 27001 certified, which means it adheres to internationally recognized standards for information security management. The platform secures customer data across access, storage, and integration points. It also supports enterprise-grade features like OAuth2 and SSO for secure authentication and provides detailed activity monitoring and secure data exports for transparency and governance.