
Returning customers: your greatest growth asset
Discover how returning customers can help increase sales and retention with proven strategies to turn one-time buyers into loyal customers.
Customer success: an essential strategy + tips
Picture this: it’s a busy Monday morning, and you’ve just run out the door to catch the train. On the way to the station, you suddenly realize that yo …
What is customer lifetime value and how can you calculate it?
Customer lifetime value is an estimate of the total value a customer brings to your business. This concerns the entire period that this customer does …
Customer value: How does it work?
Business is all about understanding and improving the value that customers bring to your business. Customer value is an important process that helps c …
Customer value assessment: How to calculate customer value?
Customer value is important for any business. A good customer value assessment allows a company to better align itself with a customer’s wants and nee …

The customer journey: what is it and how to map it?
A customer journey, also known as a customer journey, is very important for every organization. By means of a customer journey, you map out the needs …