Kim van der Zande

Kim van der Zande

Kim van der Zande is a seasoned entrepreneur and growth leader with a strong background in digital marketing, data, and customer engagement. Holding a BSc in Social Psychology and an MSc in Economic Psychology (cum laude), Kim has always been fascinated by the intersection of human behavior and business growth. He co-founded FLXone, Europe’s first Customer Data Platform, where he served as CCO until the acquisition by Teradata (NASDAQ: TDC). There he went on to lead commercial and innovation teams across the world, to build & implement customer-centric marketing strategies for top global brands. Moving into new ventures, Kim was instrumental in the growth of Fintech startup Floryn (winning the DDMA Young Talent Award for Best use of data) and founded & sold service marketplace CHEFSTBL. Returning to his Marketing Technology "roots" at NeoDay as Chief Commercial Officer, Kim is channelling his expertise to disrupt loyalty. His career demonstrates a consistent passion for using data and technology to create more meaningful customer experiences, whether through marketing automation, omni-channel engagement, or disruptive loyalty platforms. By combining his entrepreneurial drive with his psychological insights, Kim helps brands move beyond transactions to build lasting customer relationships.

Posts by Kim van der Zande
What consumer loyalty really means
Consumer loyalty

What consumer loyalty really means

Consumer loyalty is one of those phrases people hear all the time, yet it means something much deeper once you look at how people actually behave. Eve …

Jan 30, 2026 6:49:33 AM 6 min read
The psychology behind loyalty programs
The psychology behind loyalty programs

The psychology behind loyalty programs

The psychology of loyalty explains why people keep coming back to the same brands, even when cheaper or more convenient options exist. Most of the tim …

Jan 8, 2026 2:41:47 PM 4 min read
Improve enterprise customer experience: a strategic guide
Improve enterprise customer experience: a strategic guide

Improve enterprise customer experience: a strategic guide

Enterprise customer experience is now one of the most important approach for businesses to stay competitive. Customers expect quick answers, personali …

Nov 11, 2025 9:42:57 AM 5 min read
Customer experience optimization explained: tools, tips, and trends

Customer experience optimization explained: tools, tips, and trends

Learn what customer experience optimization is and why it's important for your business, with proven tools, tips, and trends for long-term growth.

Sep 15, 2025 9:00:00 AM 8 min read
Customer focus: the secret ingredient for success
Property 1=Variant4

Customer focus: the secret ingredient for success

In today’s hyper-competitive business landscape, customer experience often sets top-performing companies apart. Truly customer-focused organizations a …

Mar 18, 2025 3:05:15 PM 3 min read
What is customer satisfaction and how to achieve it?
Blog image - Happy customer shopping

What is customer satisfaction and how to achieve it?

Customer satisfaction is crucial for business success, serving as both a performance indicator and a key factor in attracting and retaining customers. …

Jan 29, 2025 8:30:00 AM 3 min read
Shifting to experiential loyalty programs

Shifting to experiential loyalty programs

In the fast-changing retail world of today, customers desire personalized and seamless shopping experiences. To thrive in this highly competitive mark …

Jan 8, 2025 5:45:00 AM 3 min read
Collecting customer data: what is it and how does it work?
Blog image customer data

Collecting customer data: what is it and how does it work?

Customer data, also known as customer information, is the information you have about a customer. It is managed through customer data management. It ca …

Dec 18, 2024 11:00:00 AM 3 min read
Why satisfied customers are so important
Customer shopping online with credit card and smartphone

Why satisfied customers are so important

When you walk into a café and the atmosphere is warm, the coffee is delicious, and the barista smiles genuinely at you, you know you want to come back …

Nov 22, 2024 12:45:00 AM 3 min read
What is a customer data platform?
Blog banner - customer engagement

What is a customer data platform?

In today’s fast-evolving business landscape, effective management and analysis of customer data are essential.This is where a Customer Data Platform ( …

Nov 1, 2024 10:00:00 AM 2 min read