Kim van der Zande

Kim van der Zande

Kim van der Zande is a seasoned entrepreneur and growth leader with a strong background in digital marketing, data, and customer engagement. Holding a BSc in Social Psychology and an MSc in Economic Psychology (cum laude), Kim has always been fascinated by the intersection of human behavior and business growth. He co-founded FLXone, Europe’s first Customer Data Platform, where he served as CCO until the acquisition by Teradata (NASDAQ: TDC). There he went on to lead commercial and innovation teams across the world, to build & implement customer-centric marketing strategies for top global brands. Moving into new ventures, Kim was instrumental in the growth of Fintech startup Floryn (winning the DDMA Young Talent Award for Best use of data) and founded & sold service marketplace CHEFSTBL. Returning to his Marketing Technology "roots" at NeoDay as Chief Commercial Officer, Kim is channelling his expertise to disrupt loyalty. His career demonstrates a consistent passion for using data and technology to create more meaningful customer experiences, whether through marketing automation, omni-channel engagement, or disruptive loyalty platforms. By combining his entrepreneurial drive with his psychological insights, Kim helps brands move beyond transactions to build lasting customer relationships.

Posts by Kim van der Zande
What is a customer data platform?
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What is a customer data platform?

In today’s fast-evolving business landscape, effective management and analysis of customer data are essential.This is where a Customer Data Platform ( …

Nov 1, 2024 10:00:00 AM 2 min read
Customer research: from satisfied customers to loyal customers
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Customer research: from satisfied customers to loyal customers

Customer satisfaction is super important for any business, but there’s more to it than just happy customers. We want to create fans. People who not on …

Oct 29, 2024 9:30:00 AM 4 min read
Customer knowledge: The key to business success is data
Customer knowledge research

Customer knowledge: The key to business success is data

Have you ever felt a store knew exactly what you needed before you asked? Or received an email offering the product you were seeking? This isn’t a coi …

Sep 19, 2024 3:15:00 AM 3 min read
The 5 best ways to obtain customer information
Customer data on laptop

The 5 best ways to obtain customer information

In today’s digital age, information is very important. This means that customer information can be a vital key to success for businesses. But how do y …

Sep 5, 2024 12:00:00 AM 2 min read
Customer satisfaction measurement in loyalty

Customer satisfaction measurement in loyalty

How can you make your business even more successful? By gaining insight into customer satisfaction, of course! Satisfied customers are more loyal, mak …

Aug 21, 2024 7:45:00 AM 3 min read
Customer profile: What is it and how to make it?
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Customer profile: What is it and how to make it?

Within marketing, understanding your customers is key. Understanding your customer and knowing who the customer is is critical to developing effective …

Jul 26, 2024 7:45:00 AM 3 min read
Tips to increase customer satisfaction
Happy customer in supermarket

Tips to increase customer satisfaction

Increasing customer satisfaction is at the top of many companies’ priority list, and for good reason. Retaining existing customers is often more cost- …

Jul 18, 2024 11:30:00 AM 3 min read
What is customer experience (CX) and how to use it effectively?
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What is customer experience (CX) and how to use it effectively?

In today’s society, it’s not just about offering products or services. There is an increasing emphasis on providing a memorable customer experience. T …

Jul 15, 2024 9:30:00 AM 2 min read
Customer satisfaction survey: here’s how to do it
Customer satisfaction survey image

Customer satisfaction survey: here’s how to do it

It’s no secret that in a world where the customer is king, customer satisfaction is really important. Whether you’re just starting out or have been in …

May 23, 2024 9:30:00 AM 2 min read